SINISALO, Riikka. Service design as a tool for developing library services. Case: feedback system created for customers, with customers. Zarządzanie Biblioteką, [S. l.], n. 1(7), p. 79–87, 2015. Disponível em: https://czasopisma.bg.ug.edu.pl/index.php/ZB/article/view/1262. Acesso em: 22 jul. 2024.