Selected tasks of customer service management in the logistics of transport companies

Abstract

The article presents research results of selected tasks of management of logistic customer service in enterprises of commercial cargo motor transport enterprises, with particular emphasis on the number of logistic customer service standards and customer expectations regarding the level of this service. The survey was conducted among 147 enterprises of commercial cargo motor transport operating in the Silesian Voivodeship. Afterwards, taking into account the entirety of the conducted research procedure, based on the collected primary data, an attempt was made to examine the dependence of selected areas of logistic customer service, occurring in the surveyed cargo transport companies in the Silesian Voivodeship, on the size of these entities.