Uniwersyteckie Czasopisma NaukoweTrends and Challenges in E-Governance Development in Post-Soviet Countries: Comparative Analysis of Georgia and Estonia
Słowa kluczowe:
e-governance, digital transformation, digital literacy, electronic public service, digitalizationAbstrakt
E-Governance has become a key research focus on public administration. Since 2015, Georgia’s civil service reform has aimed at creating effective, transparent, and citizen-oriented services. This article analyzes its trends and challenges, comparing them to Estonia’s best practices. Using desk research, document analysis, and indepth interviews with Georgian (5) and Estonian (3) public agency representatives, as well as local and international experts (9), the study identifies key preconditions for Estonia’s success and Georgia’s digital transformation challenges. The findings contribute to understanding the factors essential for effective e-governance development in post-Soviet contexts.
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