Love mark – how emotions and feelings influence the perception of the brand

Abstract

In the twenty-first century, competition on the sales market is as high as never before. Advertising messages reach us through almost every communication channel – newspapers, TV, or of course the largest one – the Internet. Therefore, it should not come as a surprise that the largest brands are looking for new, unprecedented ways to reach their customers’ minds. Due to the fact that competition is increasing and thus the requirements of consumers are becoming higher, corporation owners often use unusual solutions for building not only advertising messages, but also for creating the vision of their brands. One of such solutions, referred to in the following article, is the concept of the existence of so-called „Love Mark”, or brands, whose marketing activities are based on building an emotional connection with their recipients. It is extremely important that the communication of the largest corporations very often responds not to the needs of consumers but to their deeply hidden desires. „The needs are relatively easy to satisfy. (...) Desires, on the other hand, are bottomless. The more awakened, the bigger they are and the more we are able to pay for their satisfaction. „ The following article highlights a series of emotions that have a direct impact on the formation of deep feelings. On the other hand, feelings are responsible for adhering to specific brands and building specific relations between the company and its recipient. As it comes from researches, very often consumers under the influence of these feelings personify brands, giving them human character traits. It is a matter of fact that these emotional ties become even more real. Using as an example brands such as Starbucks or Cola Cola, we can notice the differences that separate a traditional company from „Love Mark” and we are able to see how brands create their vision in the recipients’ minds. All of the marketing activities depend on customers. The best marketers on the market know very well that „in 87% of purchases, emotions influence the cognitive and decision-making processes undertaken by consumers” and they use it in a skilful manner.